Returns Policy
Returning an unwanted item?
We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've have made our returns simple:
You can return any item within 30 days, including sale items or items purchased with promotional discounts. (Your 30 days start from the date on your receipt).
- Items must be unworn with tags in original packaging.
- Return item/enquires after 30 days of receipt wont be accepted.
- Items must be returned with a valid receipt/proof of purchase.
- All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated).
- Aim to process returns within 5 working days. Please note that return process may take longer during public holidays.
How to return
- Royal mail return portal:
http://www.royalmail.com/
- Use recorded delivery to ensure your package is trackable as we are not responsible for package until we receive. (Recommend 2nd class signed for delivery via Royal mail).
Return address: Elaina fashion, 144 Bradford road, Manchester, M40 7AS.
Contact us
- If you have any inquires or need further assistance. Please email aldistributionmcr@gmail.com.
