Returns Policy

Returning an unwanted item?

We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've have made our returns simple:

You can return any item within 30 days, including sale items or items purchased with promotional discounts. (Your 30 days start from the date on your receipt).

Items must be unworn with tags in original packaging.
Return item/enquires after 30 days of receipt wont be accepted.
Items must be returned with a valid receipt/proof of purchase.
All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated).
Aim to process returns within 5 working days. Please note that return process may take longer during public holidays.

How to return

Royal mail return portal:

http://www.royalmail.com/track-my-return/create/8236

Use recorded delivery to ensure your package is trackable as we are not responsible for package until we receive. (Recommend 2nd class signed for delivery via Royal mail).

Return address: Elaina fashion, 144 Bradford road, Manchester, M40 7AS.

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